🧾Business Partnership FAQ

🧾 TOUGHGUYTOOL | Business Partnership FAQ

Everything You Need to Know Before Partnering with Us

We value transparency and long-term cooperation.
Here are the most frequently asked questions about becoming a TOUGHGUYTOOL partner — whether you’re applying for wholesale, distribution, or OEM/ODM services.

💬 1. What types of partnerships does TOUGHGUYTOOL offer?

We currently offer three main partnership programs:

  • Wholesale Program: For bulk buyers and resellers who purchase directly at wholesale pricing.

  • Distributor Program: For regional partners seeking long-term cooperation and brand promotion rights.

  • OEM / ODM Program: For clients who want customized designs, branding, or packaging solutions.

💬 2. What is the Minimum Order Quantity (MOQ)?

  • Wholesale Orders: MOQ typically starts at 50–100 units depending on the product.

  • Distributor Orders: Negotiable based on regional exclusivity and sales potential.

  • OEM / ODM Projects: MOQ varies by design complexity and customization level (usually 500+ units).

We’re flexible — small trial orders are welcome for first-time cooperation.

💬 3. How long does production take?

  • In-stock Products: Ship within 5–7 business days after payment confirmation.

  • Custom Orders: Production usually takes 25–45 days, depending on order size and customization.

  • Sample Orders: Typically 7–10 days for prototype preparation.

💬 4. What payment methods do you accept?

We accept:

  • Bank Transfer (T/T)

  • PayPal

  • Credit Card (via Shopify checkout)

  • L/C for large orders (upon approval)

A deposit of 30–50% is usually required for OEM/ODM orders, with the balance due before shipment.

💬 5. Can I request a product catalog or quotation?

Absolutely.
Please email business@toughguytool.com or partners@toughguytool.com,
and our team will send you a digital catalog and customized quotation within 2–3 business days.

💬 6. Does TOUGHGUYTOOL offer exclusive distribution rights?

Yes — we provide exclusive regional distribution to qualified partners.
This depends on your market coverage, sales capability, and commitment to promoting the brand locally.
Apply via our Distributor Program, and our team will evaluate your eligibility.

💬 7. Can I customize the packaging with my own brand?

Yes!
Through our OEM / ODM service, you can customize:

  • Product design & material

  • Brand logo engraving or printing

  • Retail packaging & labeling

  • Instruction manuals

We’ll help you design and finalize everything before mass production.

💬 8. Do you provide product samples?

Yes, sample orders are available.
We charge a small fee to cover manufacturing and shipping costs,
which can be deducted from your first bulk order after partnership confirmation.

💬 9. What kind of after-sales or warranty support do you offer?

All TOUGHGUYTOOL products come with a 12-month limited warranty covering manufacturing defects.
For distributors and wholesale partners, we provide priority technical support and replacement assistance when needed.

💬 10. How can I get started?

Simply email us with your business details:
📩 business@toughguytool.com or partners@toughguytool.com

Include your:

  • Company name and website

  • Product categories of interest

  • Target market or sales channel

Our business development team will reply within 2–3 working days with the next steps.

⚙️ Need Personalized Assistance?

If your question isn’t listed above, we’re always here to help.
Reach out to us anytime — your business success is our top priority.

📞 Contact: TOUGHGUYTOOL Business Support
📩 Email: support@toughguytool.com
🕐 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)

TOUGHGUYTOOL — Built Strong. Built Smart. Built for Business.